Given the characteristics of sealed products in the trading card game industry we do not accept returns. However, if you receive an item that is or not as described, please reach out to us via email at jbrad@pokedillotcg.com, and we will resolve the issue. Cancellations are allowed before shipment but will incur a 6% cancellation fee, which will be deducted from your refund. This fee covers the non-refundable payment processing charges associated with the original transaction.